Meet Our Team
We would love to welcome you to our Ottawa Clinic family where it will be our privilege to provide you the same exceptional care, compassion and advice we offer each other. Meet the friendly and knowledgeable members of our team below:
Non Surgical Lead
Kate
Kate has been a Medical Aesthetician at The Ottawa Clinic since March 2019, and has been practicing in the Medical Aesthetics industry for over 15 years. She is a 9x-certified laser hair removal and IPL specialist, and is also certified in microneedling, body contouring, skin tightening, skin resurfacing, miraDry®, peels, and tattoo removal. To stay current on the latest advancements, Kate attends yearly conferences and seminars for continuing education. At TOC, she performs a wide range of procedures, including PRP/microneedling, IPL, CoolSculpting®, Fraxel®, Thermage®, laser hair removal, hydrafacials, and miraDry®. Kate says her favourite part of TOC is the combination of expert knowledge of surgical and non-surgical techniques—all in one state-of-the-art location!
"As a patient, trying to navigate our industry can be overwhelming. I view patient education as a crucial part of the professional partnership. Patients deserve an informative experience that is both relaxing and result driven. That's what I provide."Kate
Nurses
Krystal
Krystal is a registered practical nurse who graduated in 2008. After graduation, she began her nursing career at the Montfort Hospital where she gained extensive experience working full time on the surgical unit for 8 years. In addition, she also worked part time in homecare nursing in the community. Krystal has been a part of The Ottawa Clinic team for the past 5 years and says she absolutely loves working on the cosmetic side of healthcare. She is currently certified in CPR, and assists our surgeons with all minor procedures done in the office. Krystal has gained in-depth knowledge of skin care products and treatments as well as a strong knowledge of dermatology. She performs treatments such as Coolsculpting®, BOTOX® injections for hyperhidrosis, PRP treatments, laser hair removal, hydrafacials, and miraDry®.
"I am so grateful to have the opportunity to work with such a great team!"Krystal
Lyne
Lyne Fenton is a cosmetic nurse injector at TOC. She is a graduate of Algonquin College and St. Lawrence College, and has more than 26 years of clinical experience as a nurse and 12 years as a nurse injector. Lyne’s patients would call her passionate, compassionate and talented, while her colleagues would praise her as a mentor and a role model. She has led and contributed to peer training, coaching and workshops. When she is not working at TOC, you’ll find Lyne travelling, spending time with her family, and exploring different cuisines and restaurants.
“I take pride in making patients feel more confident and helping colleagues increase their skill sets.”Lyne
Livia
Livia has over 20 years of nursing experience and holds double nursing degrees, both European (1997, honors) and Canadian. She graduated from Algonquin College in 2004 and earned a BScN with a concentration in Perinatal Nursing from the University of Ottawa in 2006, achieving honors with both degrees. In 2008, she transitioned into cosmetic and dermatology nursing, training under the great Dr. Laughlin, a pioneer of laser dermatology in Canada, for 13 years. Livia has attended a number of conferences and educational seminars over the past 15 years and is a certified provider of several treatments (such as multiple lasers and RF devices, CoolSculpting®, and Ultherapy®) and injectables (including neuromodulators, dermal fillers, steroid injections, and more). A proud member of the College of Nurses and the American Society for Laser Medicine, Livia always keeps up with current trends and advances in the laser, esthetics, and dermatology fields.
“I am very passionate about my work and always guide my patients to look and feel their best.”Livia
Patient Care Coordinators
The role of our patient care coordinators is to help patients through the entire process of their surgical experience, including booking your initial consult and being there to help support you on your journey to looking and feeling your best! These people will be there to answer any questions you have from the beginning of your surgical experience.
Sarah
Sarah joined The Ottawa Clinic in 2019 working as a Patient Liaison, and has since moved on to being Dr. Smith’s Patient Care Coordinator as of May 2020. Prior to becoming a part of the TOC team, she received her diploma in Office Administration Health Services from Algonquin College. Being a patient care coordinator, Sarah’s goal is to make sure that each patient is comfortable and informed from the day of consultation, throughout planning of surgery and post-operatively. When she is not in the office, she likes spending quality time with her family, going on bike rides and enjoying sunny days.
"My favourite part of being a part of The Ottawa Clinic is definitely the team of amazing individuals I get to work with; they make each day that much better!"Sarah
Maddi
Maddi started at The Ottawa Clinic in March 2022 and has worked with Dr. Ward since joining our team. She first acted as one of Dr. Ward’s receptionists and now holds the role of being her medical assistant. Before coming to TOC, Maddi graduated from Carleton University with a Psychology degree. She takes pride in her job with our team and says she is always striving to provide high-quality patient care. Outside of work, she loves all aspects of fitness, health, and travel. She even lived in Thailand for a year!
“I love building relationships with my patients, and I take pride in being a part of such a great team.”Maddi
Hannah
Hannah joined TOC in 2024 as a front receptionist and quickly transitioned into the role of Patient Care Coordinator for Dr. Nodwell. With over seven years of experience as an administrative assistant in obstetrics and gynecology, she brings a wealth of knowledge and expertise to her position. Her background has equipped her with a strong understanding of patient needs and the intricacies of managing sensitive medical information.
Driven by a long-standing interest in plastic surgery, Hannah is passionate about helping individuals enhance their self-esteem and achieve their personal goals. She takes pride in providing personalized care and support, ensuring each patient feels valued and understood throughout their experience.
Outside of work, Hannah is a devoted mother of three and enjoys spending her free time outdoors, whether relaxing at the beach or camping with her family. Her nurturing spirit and dedication to patient care make her a vital asset to the TOC team, where she continues to make a positive impact on the lives of her patients
Reception/Office Administration
Jaime
Jaime joined our team in 2022 and is thrilled to be a part of TOC’s mission to help patients look radiant and feel confident.
With a wealth of experience, exceptional organizational skills, and a knack for outstanding customer service, Jaime is a key asset to TOC. Her enthusiasm for both inner and outer health and beauty is evident in every aspect of her work!
Jaime helps to oversee clinic operations, fosters strong relationships with both patients and staff, and ensures we consistently deliver an exceptional patient experience.
When she’s not working, you might find Jaime enjoying her time cottaging, golfing, traveling, or making cherished memories with her family, friends and beloved dogs.
